Customer Complaint Handling in Social Media A Justice Theory Approach

VARNALI K., YILMAZ C., TARI KASNAKOĞLU B., TERZİ H.

5th EMAC Regional Conference, Katowice, Poland, 24 - 26 September 2014

  • Publication Type: Conference Paper / Full Text
  • City: Katowice
  • Country: Poland
  • Middle East Technical University Affiliated: Yes