Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty


TARI KASNAKOĞLU B., YILMAZ C. , VARNALI K., TERZİ H.

5th EMAC Regional Conference, Katowice, Poland, 24 - 26 September 2014

  • Publication Type: Conference Paper / Full Text
  • City: Katowice
  • Country: Poland