Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty | AVESİS

Middle East Technical University Research Information System

Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty

TARI KASNAKOĞLU B., YILMAZ C. , VARNALI K., TERZİ H.

5th EMAC Regional Conference, Katowice, Poland, 24 - 26 September 2014

Publication Type: Conference Paper / Full Text
City: Katowice
Country: Poland