Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty | AVESİS

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Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty

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TARI KASNAKOĞLU B., YILMAZ C., VARNALI K., TERZİ H.

5th EMAC Regional Conference, Katowice, Poland, 24 - 26 September 2014

Publication Type: Conference Paper / Full Text
City: Katowice
Country: Poland
Middle East Technical University Affiliated: Yes