Specific Emotions and Explicit Content in Customer Complaints Implications for Predicting Customer Loyalty

TARI KASNAKOĞLU B., YILMAZ C., VARNALI K., TERZİ H.

5th EMAC Regional Conference, Katowice, Poland, 24 - 26 September 2014, (Full Text)

• Publication Type: Conference Paper / Full Text
• City: Katowice
• Country: Poland
• Middle East Technical University Affiliated: Yes