Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector

BENGÜL S. S., YILMAZ C.

Boğaziçi Journal, vol.32, no.2, pp.77-100, 2018 (Scopus, TRDizin)

• Publication Type: Article / Article
• Volume: 32 Issue: 2
• Publication Date: 2018
• Doi Number: 10.21773/boun.32.2.4
• Journal Name: Boğaziçi Journal
• Journal Indexes: Scopus, TR DİZİN (ULAKBİM)
• Page Numbers: pp.77-100
• Middle East Technical University Affiliated: Yes