Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector


BENGÜL S. S. , YILMAZ C.

Boğaziçi Journal, vol.32, no.2, pp.77-100, 2018 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 32 Issue: 2
  • Publication Date: 2018
  • Doi Number: 10.21773/boun.32.2.4
  • Title of Journal : Boğaziçi Journal
  • Page Numbers: pp.77-100