BENGÜL, S. S. And YILMAZ, C. 2018. Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector. Boğaziçi Journal , vol.32, no.2 , 77-100.

BENGÜL, S. S., & YILMAZ, C., (2018). Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector. Boğaziçi Journal , vol.32, no.2, 77-100.

BENGÜL, SAFİYE, And CENGİZ YILMAZ. "Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector," Boğaziçi Journal , vol.32, no.2, 77-100, 2018

BENGÜL, SAFİYE S. And YILMAZ, CENGİZ. "Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector." Boğaziçi Journal , vol.32, no.2, pp.77-100, 2018

BENGÜL, S. S. And YILMAZ, C. (2018) . "Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector." Boğaziçi Journal , vol.32, no.2, pp.77-100.

@article{article, author={SAFİYE SÜREYYA BENGÜL And author={CENGİZ YILMAZ}, title={Effects of Customer Complaint Management Quality on Business Performance in Service Businesses: An Application in Turkish Banking Sector}, journal={Boğaziçi Journal}, year=2018, pages={77-100} }