Customer relationship management of web-based education: A case study for metu-online

Çetin F. D., KÖKSAL G.

SEFI 2005 Annual Conference: Engineering Education at the Cross-Roads of Civilizations, Ankara, Turkey, 7 - 10 September 2005, pp.146-151 identifier

  • Publication Type: Conference Paper / Full Text
  • Volume:
  • City: Ankara
  • Country: Turkey
  • Page Numbers: pp.146-151
  • Middle East Technical University Affiliated: Yes


Web-based education is a preference of many instructors and students of today's education systems. There exist a few attempts to design Customer Relationship Management (CRM) systems for such education organizations. "Customers" of such organizations, namely students, instructors, visitors, managerial and technical teams, have different needs and requirements. METU-Online is a distance education platform developed and maintained by the Informatics Institute of Middle East Technical University (METU). In this study, we analyse distance education and CRM, present the METU-Online system and the CRM conceptual model developed for it.