Akademik Veri Yönetim Sistemi
Tezin Türü: Yüksek Lisans
Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, Türkiye
Tezin Onay Tarihi: 2010
Tezin Dili: İngilizce
Öğrenci: Elif Aydın
Danışman: ONUR DEMİRÖRS
Özet:The majority of organizations make their business processes explicit to improve them. Defining business processes manually and modeling them are two alternatives utilized for this purpose. Meanwhile, organizations have quality management systems which are frequently shaped by frameworks. The most commonly used process improvement frameworks in the IT sector are ITIL, Cobit, CMMI and ISO 9001. These frameworks indicate the necessity of process documentation and ISO 9001 addresses the name “Quality Manual” for this purpose. In this thesis, an automated tool is developed for quality manual generation from predetermined business process models. In addition, a case study is performed by means of a systematic approach and its results were discussed with the findings of structured interviews. The aim of the study is to reduce the effort and time required for quality manual preparation and merge quality management activities with process modeling by means of process documentation.