Antecedents and consequences of shared mental model for service teams

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Tezin Türü: Yüksek Lisans

Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, Fen Edebiyat Fakültesi, Psikoloji Bölümü, Türkiye

Tezin Onay Tarihi: 2014

Öğrenci: DERYA KARANFİL

Danışman: HAYRİYE CANAN SÜMER

Özet:

The aim of the present study was to examine personality traits of Agreeableness, Extraversion, Conscientiousness, and their facets (i.e., Trust, Cooperation, Warmth, and Achievement Striving) as antecedents and team performance, viability and potency as consequences of shared mental model (SMM). In the present study, SMM was operationalized both implicitly (i.e., relatedness ratings) and explicitly (i.e., questionnaire). In this regard, the study hypotheses were analyzed separately for two implicit SMM measures (i.e. teamwork SMM and taskwork SMM) and one explicit SMM measure. A total of 27 sale teams (with 128 team members) in a technology retailer chain store constituted the sample of the study. Concerning antecedents of SMM, the study results did not support the hypotheses regarding relationship between SMM and team mean Trust, Extraversion, Warmth, and Consciousness. However, the study results showed that whereas team mean levels of Agreeableness, Cooperation, and Achievement Striving were positively related to SMM, team variance in Trust and Warmth were negatively related to SMM. Besides, team mean Extraversion was found to have a quadratic relationship with SMM. Concerning consequences of SMM, while SMM exhibited positive relationships with both Team Viability and Team Potency, surprisingly it exhibited an unexpected negative relationship with Team Performance. The study findings are discussed along with the limitations, potential contributions, and implications.