An assessment of knowledge management maturity among the public institutions in Turkey

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Tezin Türü: Yüksek Lisans

Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, Enformatik Enstitüsü, Bilişim Sistemleri Anabilim Dalı, Türkiye

Tezin Onay Tarihi: 2014

Öğrenci: TEKİN BAYKIZ

Danışman: YASEMİN ÇETİN

Özet:

Knowledge has been under discussion for many years as its effective management provides considerable advantage to the organizations striving for optimal allocation of resources in this highly competitive world. Assessing organizational maturity to further develop weak points over time in order to achieve the desired state has become important. This is particularly crucial for the public sector as a tool for continuous development, given that they consume considerable amount of public funds. There have been some Knowledge Management Maturity Models (KMMM) developed within the last two decades; however, none of them have gained wide acceptance so far. In this thesis, after studying existing models, two KMMMs have been selected, cultural dimension has been added to achieve a consolidated integrated model. Based on the developed model, a questionnaire has been developed and applied to the executive level decision makers at some selected public agencies managing public funds in Turkey. Finally, the findings of these case studies have been comparatively analyzed.