A study for the requirements of a quality maturity framework for it facilities in organizations: A case for quality assessment in Turkish institutions

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Tezin Türü: Yüksek Lisans

Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, Enformatik Enstitüsü, Bilişim Sistemleri Anabilim Dalı, Türkiye

Tezin Onay Tarihi: 2010

Öğrenci: EMRE ORAY

Danışman: ALİ ARİFOĞLU

Özet:

Nowadays, almost all organizations use information technologies (IT) in some extent that they have gained many advantages from it. However, the wrong management of IT processes may cause big problems for organizations. It is first required to reach the quality to successfully govern IT and its processes. At this point, it is essential to have a quality maturity framework that organizations could use to follow a logical path in achieving quality. This thesis represents a study for determining the general quality requirements of a possible quality maturity framework for IT facilities in organizations. Many quality models, awards and frameworks will be discussed to determine those quality requirements and a possible leveling of the requirements will be also represented. Besides, a quality assessment survey will be performed in Turkish institutions regarding the quality requirements and the factors affecting them to determine the quality level of IT facilities in Turkish institutions.