Akademik Veri Yönetim Sistemi
Tezin Türü: Yüksek Lisans
Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümü, Türkiye
Tezin Onay Tarihi: 2010
Tezin Dili: İngilizce
Öğrenci: Pınar Üstün
Danışman: LAMİA ZEYNEP ONAY
Özet:The Theory of Constraints (TOC) is a holistic management philosophy put forward by Eliyahu Goldratt in 1984. The thinking process and improvement tools discussed in this theory are mainly geared to manufacturing environments, however their applicability to service environments has also been shown for private professional service organizations. This study demonstrates that the steps and principles of the TOC can also be applied to non-profit services, such as the elective course registration process described in this thesis. In the case of non-profit organizations, the challenge is to define the performance measures of the TOC, which are Throughput, Inventory, and Operating Expense. This study offers a novel definition for these measurements, and using the principles of the TOC, it identifies the bottleneck and constraints of the elective course registration process. Using this analysis, the study then redesigns the system in order to improve the performance measures of the system.