Akademik Veri Yönetim Sistemi
Tezin Türü: Yüksek Lisans
Tezin Yürütüldüğü Kurum: Orta Doğu Teknik Üniversitesi, İktisadi ve İdari Bilimler Fakültesi, İşletme Bölümü, Türkiye
Tezin Onay Tarihi: 2006
Tezin Dili: İngilizce
Öğrenci: Ayşe Gül Arık
Danışman: LAMİA ZEYNEP ONAY
Özet:In this study, the applicability of the Balanced Scorecard Framework, developed by Robert S. Kaplan and David P. Norton in 1992 for measuring performance at the organizational level or the business unit level, to performance measurement during the implementation phase of Enterprise Resource Planning (ERP) systems is investigated. A model based on the Balanced Scorecard Framework is presented with sample indicators for each of the four perspectives -Financial Perspective, Customer Perspective, Internal Business Perspective and Innovation and Learning Perspective- proposed in the original framework. The indicators for measuring ERP implementation success are derived from a comprehensive literature survey. Furthermore, a software tool is developed to operationalize the proposed balanced scorecard model. The model and the software tool demonstrate the applicability of the Balanced Scorecard Framework for monitoring and measuring performance during the implementation phase of ERP systems; that is, the relevance of the Balanced Scorecard Framework at the project level.