Research note: Toward a reference process model for citizen-oriented evaluation of e-Government services


Lee H., Osman I. H. , Balci A., Ozkan S., Irani Z., Medeni T. D.

Transforming Government: People, Process and Policy, vol.2, no.4, pp.297-310, 2008 (Peer-Reviewed Journal) identifier identifier

  • Publication Type: Article / Article
  • Volume: 2 Issue: 4
  • Publication Date: 2008
  • Doi Number: 10.1108/17506160810917972
  • Journal Name: Transforming Government: People, Process and Policy
  • Journal Indexes: Emerging Sources Citation Index, Scopus
  • Page Numbers: pp.297-310
  • Keywords: Government, Communication technologies, Citizens, SATISFACTION, PERFORMANCE