A Case Study on Web-Based Information System Evaluation

TOKDEMİR G., Bilgen S. , Ercil Y.

8th European Conference on IS Management and Evaluation (ECIME), Belgium, 11 - 12 September 2014, pp.244-252 identifier

  • Publication Type: Conference Paper / Full Text
  • Country: Belgium
  • Page Numbers: pp.244-252


A new framework is proposed to assess web-based information systems (WISs) which is domain-independent, that is, can be applied for profit seeking as well as service oriented or non-profit seeking organizations. Assessment starts from an identification of the critical success factors (CSF) that outline organizational strategies, and proceeds to determine the measures of three categories of relationships: User-WIS, Other systems-WIS, Organization-WIS. These measures and CSF's are evaluated collectively to arrive at an effectiveness measure. A case study illustrating the applicability of the assessment framework in the e-business domain is presented.