Gender differences in perception and usage of public transit technologies: Implications for digital government

Yavuz N.

Information Polity, vol.27, pp.97-113, 2022 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 27
  • Publication Date: 2022
  • Doi Number: 10.3233/ip-200305
  • Journal Name: Information Polity
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, Academic Search Premier, IBZ Online, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, EBSCO Education Source, EBSCO Legal Collection, EBSCO Legal Source, INSPEC, Library and Information Science Abstracts, Metadex, Political Science Complete, Public Affairs Index, Civil Engineering Abstracts, Library, Information Science & Technology Abstracts (LISTA)
  • Page Numbers: pp.97-113
  • Keywords: Gender, digital government, e-government, research agenda, public transit, public services, transportation, ICT, technology adoption, CCTV, autonomous cars, real-time information systems, ATIS, smartphone applications, security, systematic literature review, TRAFFIC INFORMATION, INTERNET, USER, FEAR, ACCEPTANCE, LESSONS, IMPACT, SAFETY, CRIME, MODEL
  • Middle East Technical University Affiliated: Yes

Abstract

Technological solutions available to public agencies in delivering public services have increased, including the information and communication technologies (ICTs) used in public transit. For many women who depend on public transit services to access employment, childcare, education, health, and political processes (Hamilton & Jenkins, 2000), transit technologies may offer increased convenience and benefits and eventually improve their living conditions. While women tend to use public transit services more intensively than men (Racca & Ratledge, 2004), prior studies have shown that their perceptions and attitudes towards ICTs and patterns of technology use tend to differ from men. On the other hand, these differences are not well explored in the context of public transit services. Accordingly, using systematic literature review methodology, this paper intends to outline what we know and do not know about gender differences in technology adoption in the public transportation context to develop a research agenda for future studies. It aims to inform theory and policy development for digital government by identifying the gaps in this area.