The effect of apologetic error messages and mood states on computer users' self-appraisal of performance

Akgun M., ÇAĞILTAY K., Zeyrek D.

Journal of Pragmatics, vol.42, no.9, pp.2430-2448, 2010 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 42 Issue: 9
  • Publication Date: 2010
  • Doi Number: 10.1016/j.pragma.2009.12.011
  • Journal Name: Journal of Pragmatics
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.2430-2448
  • Keywords: Self-appraisal of performance, Apologetic error message, Mood state, Human-like computer interface, FRUSTRATION, APOLOGIES, RESPONSES, STUDENTS, DESIGN, MEMORY
  • Middle East Technical University Affiliated: Yes