The effect of apologetic error messages and mood states on computer users' self-appraisal of performance


Akgun M., ÇAĞILTAY K. , Zeyrek D.

Journal of Pragmatics, vol.42, no.9, pp.2430-2448, 2010 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 42 Issue: 9
  • Publication Date: 2010
  • Doi Number: 10.1016/j.pragma.2009.12.011
  • Title of Journal : Journal of Pragmatics
  • Page Numbers: pp.2430-2448
  • Keywords: Self-appraisal of performance, Apologetic error message, Mood state, Human-like computer interface, FRUSTRATION, APOLOGIES, RESPONSES, STUDENTS, DESIGN, MEMORY