Eliciting positive user experiences with self-service kiosks: pursuing possibilities

GÜNAY A., Erbug C.

BEHAVIOUR & INFORMATION TECHNOLOGY, vol.34, no.1, pp.81-93, 2015 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Article
  • Volume: 34 Issue: 1
  • Publication Date: 2015
  • Doi Number: 10.1080/0144929x.2014.937459
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.81-93
  • Keywords: user experience, possibility-driven design, self-service kiosks, positive user experiences, PSYCHOLOGY, VALIDATION, USABILITY, DESIGN
  • Middle East Technical University Affiliated: Yes


Although the prominent concept of the last decade - user experience - maintains its significance in diverse disciplines, especially design, its focus has changed to eliciting positive user experiences by pursuing new possibilities for consumer products rather than by solely seeking solutions to existing problems. Designers continue to aim for rich user experiences with a variety of products, but have neglected self-service (interactive) kiosks. Hence, this paper, after giving a brief overview of the positive psychology literature, demonstrates the dimensions of positive user experiences with self-service kiosks through an empirical study conducted on coffee vending machines and automated tellers.