Eliciting positive user experiences with self-service kiosks: pursuing possibilities

GÜNAY A., Erbug C.

BEHAVIOUR & INFORMATION TECHNOLOGY, cilt.34, sa.1, ss.81-93, 2015 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 34 Sayı: 1
  • Basım Tarihi: 2015
  • Doi Numarası: 10.1080/0144929x.2014.937459
  • Dergi Adı: BEHAVIOUR & INFORMATION TECHNOLOGY
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.81-93
  • Anahtar Kelimeler: user experience, possibility-driven design, self-service kiosks, positive user experiences, PSYCHOLOGY, VALIDATION, USABILITY, DESIGN
  • Orta Doğu Teknik Üniversitesi Adresli: Evet

Özet

Although the prominent concept of the last decade - user experience - maintains its significance in diverse disciplines, especially design, its focus has changed to eliciting positive user experiences by pursuing new possibilities for consumer products rather than by solely seeking solutions to existing problems. Designers continue to aim for rich user experiences with a variety of products, but have neglected self-service (interactive) kiosks. Hence, this paper, after giving a brief overview of the positive psychology literature, demonstrates the dimensions of positive user experiences with self-service kiosks through an empirical study conducted on coffee vending machines and automated tellers.