A Case Study on Measuring Process Quality: Lessons Learned

Dikici A., Turetken O., Demirors O.

38th EUROMICRO Conference on Software Engineering and Advanced Applications (SEAA) / 15th EUROMICRO Digital Systems Design (DSD), Cesme, Turkey, 5 - 08 September 2012, pp.294-297 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Doi Number: 10.1109/seaa.2012.26
  • City: Cesme
  • Country: Turkey
  • Page Numbers: pp.294-297
  • Keywords: process quality, process measurement, software process improvement, quality measure, PQMM, abstraction level


Requiring solid engineering disciplines and best practices rather than human talents for developing complex software systems results an increasing interest in software processes. The quality of software processes has considerable influence over the success of an organization. Process quality measurement addresses an essential and largely overlooked aspect of processes. We performed a case study on the application of a process quality measurement method with the main objective of examining the extent of the support it offers for software process improvement in practice. We discuss the challenges and lessons learned as well as the limitations of the measurement method applied.