5th International Conference on Management Information Systems (IMISC 2018), Ankara, Turkey, 24 - 26 October 2018, pp.12-16
Small and Medium-sized Enterprises (SMEs) from different business sectors, that are certified by some standardization organizations, are increasingly prioritizing the process improvement to raise their product’s quality. This paper proposes a qualitative research that will consider the question ‘how are the means of optimizing change in SME’s engineering process certified by CMMI, identified and modeled consistently, using Soft Systems Methodology (SSM)?’. The author analyzed problematic cases related with technical sub-process, compared them with real world activities, modelled the potential changes and monitored the improvements for technical solution sub-process in accordance to case study. It is hoped that this research will inform future research for process improvement in any organizations by using SSM.