Using gap analysis to improve system acceptance

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Russell B. D., Yilmaz M. R.

INFORMATION SYSTEMS MANAGEMENT, cilt.23, sa.4, ss.37-42, 2006 (SCI-Expanded, Scopus)

• Yayın Türü: Makale / Tam Makale
• Cilt numarası: 23 Sayı: 4
• Basım Tarihi: 2006
• Doi Numarası: 10.1201/1078.10580530/46352.23.4.20060901/95111.5
• Dergi Adı: INFORMATION SYSTEMS MANAGEMENT
• Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus
• Sayfa Sayıları: ss.37-42
• Orta Doğu Teknik Üniversitesi Adresli: Hayır

Özet

The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.