Using gap analysis to improve system acceptance

Russell B. D., Yilmaz M. R.

INFORMATION SYSTEMS MANAGEMENT, vol.23, no.4, pp.37-42, 2006 (SCI-Expanded) identifier identifier


The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.