Using gap analysis to improve system acceptance
INFORMATION SYSTEMS MANAGEMENT, vol.23, no.4, pp.37-42, 2006 (SCI-Expanded, Scopus)
- Publication Type: Article / Article
- Volume: 23 Issue: 4
- Publication Date: 2006
- Doi Number: 10.1201/1078.10580530/46352.23.4.20060901/95111.5
- Journal Name: INFORMATION SYSTEMS MANAGEMENT
- Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Scopus
- Page Numbers: pp.37-42
- Middle East Technical University Affiliated: No
Abstract
The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.