Using gap analysis to improve system acceptance

Russell B. D. , Yilmaz M. R.

INFORMATION SYSTEMS MANAGEMENT, cilt.23, sa.4, ss.37-42, 2006 (SCI İndekslerine Giren Dergi) identifier identifier


The authors describe a user/customer needs gap model that can be used to develop a balanced approach to managing the gaps between business customer and end-user needs for new systems and the solutions that are deployed.