In the running of any given company, continuous improvement and monitoring of decision support functions is crucial for such activities to serve as tools to support management tasks. Business Intelligence (BI) is an infocommunication tool that connects and analyses data from corporate systems using varied data sources. Unlike transactional systems that are used to ensure the sound operation of day-to-day business, BI tools are report-oriented, and focus on decision support. Reviewing related concepts, this research gives an overview of the latest business intelligence trends. Our study sets out to provide an insight into the world of business intelligence solutions by analysing professional, in-depth interviews. Through our research, one will become familiar with the results expected from the introduction of BI, in relation to the success criteria of its implementation and long-term operation.