Towards a Model Based Process Assessment for Data Analytics: An Exploratory Case Study

Gökalp M. O. , Kayabay K. , Gökalp E. , Koçyiğit A. , Eren P. E.

27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020, Düsseldorf, Germany, 9 - 11 September 2020, pp.617-628 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume:
  • Doi Number: 10.1007/978-3-030-56441-4_46
  • City: Düsseldorf
  • Country: Germany
  • Page Numbers: pp.617-628
  • Keywords: Data analytics, Data-driven organization, Process assessment model, Process improvement, SPI, ISO/IEC 330xx


© 2020, Springer Nature Switzerland AG.The ability to leverage data analytics can enhance the decision-making process in organizations by generating valuable insights. However, there is a limited understanding of how organizations can adopt data analytics as part of their business processes due to a lack of comprehensive roadmap with a structural approach like a Process Capability Maturity Model (PCMM). In this study, the development of a PCMM based on the ISO/IEC 330xx standard for the data analytics domain is proposed to assist organizations in assessing their data analytics processes capability level and providing a roadmap for improving them continuously. Towards this goal, we conducted an exploratory case study for one data analytics process to evaluate the applicability and usability of the proposed approach.