A process based model for measuring process quality attributes


Guceglioglu A., Demirors O.

SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS, vol.3792, pp.118-129, 2005 (Peer-Reviewed Journal) identifier

  • Publication Type: Article / Article
  • Volume: 3792
  • Publication Date: 2005
  • Journal Name: SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS
  • Journal Indexes: Science Citation Index Expanded
  • Page Numbers: pp.118-129

Abstract

Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.