Evaluation of the usefulness of path of long-term user experience model in design process

Karahanoglu A., Bakirlioglu Y.

BEHAVIOUR & INFORMATION TECHNOLOGY, cilt.41, sa.4, ss.777-795, 2022 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 41 Sayı: 4
  • Basım Tarihi: 2022
  • Doi Numarası: 10.1080/0144929x.2020.1836256
  • Dergi Adı: BEHAVIOUR & INFORMATION TECHNOLOGY
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, FRANCIS, Aerospace Database, Applied Science & Technology Source, Business Source Elite, Business Source Premier, CINAHL, Communication & Mass Media Index, Communication Abstracts, Compendex, Computer & Applied Sciences, Educational research abstracts (ERA), INSPEC, Library and Information Science Abstracts, Metadex, Psycinfo, Civil Engineering Abstracts, Library, Information Science & Technology Abstracts (LISTA)
  • Sayfa Sayıları: ss.777-795
  • Anahtar Kelimeler: Interactive products, user experience, design for long-term experience, backcasting, FRAMEWORK
  • Orta Doğu Teknik Üniversitesi Adresli: Evet

Özet

User experience evolves in accordance with users' attitudes, habits, and personality, as well as their prior experiences. Even though there are attempts to holistically frame the long-term experience of interactive products, there is still debate on how to guide designers in the design process of those products. To tackle this issue, this paper proposes the usage of Path of Long-Term User Experience (PLUX) model in design process. To interrogate the usefulness of the model, we conducted two studies. First, we adopted, adapted and tested the applicability of the backcasting approach, together with the visual materials that could be used in the design process. Following this, we tested the effectiveness of using the PLUX model as a guidance tool in designing interactive products. The PLUX model together with the backcasting approach helps designers to better ground their decisions in the design process and to find ways to enrich long-term user experience. The stages of user experience as well as the human and product-related qualities of the PLUX model facilitated in-depth reflection, and espoused creative interpretations of these qualities for ideation. However, the high level of detail is found limiting at times, depending on the ways the model is utilised.