A Review of Supply and Demand Digital Talents in Malaysia

Aziz A. A., Abdulkarim I., Jusoh J. A.

International Conference on Business and Technology (ICBT), İstanbul, Turkey, 6 - 07 November 2021, vol.485, pp.721-738 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 485
  • Doi Number: 10.1007/978-3-031-08093-7_48
  • City: İstanbul
  • Country: Turkey
  • Page Numbers: pp.721-738
  • Keywords: Digital talent, Talent management, IR 4.0, Business intelligence
  • Middle East Technical University Affiliated: No


The supply and demand chain regarding Information Communication Technology (ICT) or digital talents and industrial needs in Malaysia have been unbalanced due to so many factors. However, ICT has become an important sector in Malaysia's economic development, acknowledged by the Government of Malaysia as a strategy in creating an industrial-based economy and a knowledge-based economy. The supply pool of (Degree and Diploma) graduates in ICT-related disciplines such as Computer Science, Multimedia, Animation, Information Technology, and much more still outweigh the demand pool by ICT industries. However, there is a vast disparity between the annual growth rate of ICT demand and ICT talent supply. This disparity indicates that they could be a shift of balance between ICT talents supply and ICT industrial needs demands. Hence, it is necessary to understand Malaysia's ICT sector's dynamics and evolution and identify the factors and challenges affecting the balance of ICT demand and supply chain. This paper using secondary data, mainly from the MSC Talents report, Malaysia Digital Economy Blueprint, and Malaysia National Policy on Industry 4.0, provide an overall landscape of ICT Talents in Malaysia. We also propose a process-based framework to bridge the gap between ICT demand and supply by using Business Intelligence technologies. In conclusion, to ensure the balance of demand and supply digital talent in Malaysia, a proper mechanism such as a talent data lake will help give the right input to the stakeholders.