5th International Service Management Congress, Hannover, Almanya, 24 - 25 Kasım 2021, ss.45-50
The educational settings in the 21st century are characterized by an emphasis on the development of skills
such as communication, collaboration, and critical thinking and technology integration. Telecollaboration has
recently been a widely adopted educational practice where learners are engaged in developing the
aforementioned skills via online intercultural interaction in collaboration with their peers on an international
level under the supervision of facilitators and/or instructors as an integral part of the instruction (Lewis &
O’Dowd, 2016; O’Dowd, 2016). Over the past decades, telecollaboration has been referred to as online
intercultural exchange (O’Dowd, 2007) or virtual exchange (VE) (Helm, 2016).