Using software quality characteristics to measure business process quality


Guceglioglu A., Demirors O.

BUSINESS PROCESS MANAGEMENT, PROCEEDINGS, vol.3649, pp.374-379, 2005 (Journal Indexed in SCI) identifier

  • Publication Type: Article / Article
  • Volume: 3649
  • Publication Date: 2005
  • Title of Journal : BUSINESS PROCESS MANAGEMENT, PROCEEDINGS
  • Page Numbers: pp.374-379

Abstract

Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.