Using software quality characteristics to measure business process quality


Guceglioglu A., Demirors O.

BUSINESS PROCESS MANAGEMENT, PROCEEDINGS, cilt.3649, ss.374-379, 2005 (SCI İndekslerine Giren Dergi) identifier

  • Cilt numarası: 3649
  • Basım Tarihi: 2005
  • Dergi Adı: BUSINESS PROCESS MANAGEMENT, PROCEEDINGS
  • Sayfa Sayıları: ss.374-379

Özet

Organizations frequently use product based organizational performance models to measure the effects of information system (IS) on their organizations. This paper introduces a complementary process based approach that is founded on measuring business process quality attributes. These quality attributes are defined on the basis of ISO/IEC 9126 Software Product Quality Model. The new process quality attributes are applied in an experiment and results are discussed in the paper.