A Qualitative Approach to Develop an Assessment Instrument for Homestay Operators' Environmental Behaviour

Khan N. F. A. H., Aziz Y. A., Rahman A. A., Said R., Munir N. M. N. M.

International Conference on Business and Technology (ICBT), İstanbul, Türkiye, 6 - 07 Kasım 2021, cilt.487, ss.507-524, (Tam Metin Bildiri) identifier identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası: 487
  • Doi Numarası: 10.1007/978-3-031-08084-5_37
  • Basıldığı Şehir: İstanbul
  • Basıldığı Ülke: Türkiye
  • Sayfa Sayıları: ss.507-524
  • Anahtar Kelimeler: Homestay, Environmental behaviour, Hospitality, Thematic analysis, SERVICE QUALITY, GREEN PRACTICES, PERFORMANCE, PARTICIPATION, SATISFACTION, MALAYSIA, TOURISM, PROGRAM, HOTELS
  • Orta Doğu Teknik Üniversitesi Adresli: Hayır

Özet

This study elucidates the early stages of developing an assessment instrument, projected to get Homestay coordinators' feedback related to their members' behaviour of environmental practices. Nine informants participated in a voluntary semi-structured interview, conducted at different Homestay settings around Malaysia. A five-item semi-structured interview guide was used to record their perception, pursual their personal experience. Thematic analysis with codes was implemented to categorise the responses. Later, 25 questions were included in the preliminary assessment instrument and identified as the Homestay operators' Environmental Behaviour Assessment Instrument (EBAI). However, the EBAI needs additional research for it to be considered consistent and effective. Nevertheless, the qualitative approach implied to develop the assessment may be beneficial specifically to Homestay researchers and practitioners.