INTERNATIONAL CIVIL ENGINEERING AND ARCHITECTURE CONFERENCE 2019, Trabzon, Turkey, 17 - 20 April 2019, pp.178-188
The importance of end user participation within the development of a design for building improvement is
accepted and recognised. It is nonetheless a significant challenge to select the best approach for the engagement
of users to produce effective design process contribution. This paper assesses the suitability of early stage
qualitative end user engagement in enabling the design process. In particular, the paper reports on the case
application of this early stage approach to make design decisions, in the Faculty of Architecture Building at the
Middle East Technical University, Ankara, Turkey. Initial semi-structured individual end user interviews were
carried out along with group interviews, to qualitatively assess the priorities for a retrofit scheme of works.
Utilising qualitative textual analysis software, specific elements to consider in the retrofit design process are
defined, along with particular areas in need of focus, to best enhance user experience and energy efficiency
gains. Using a case study approach, this research looks to highlight key elements of successful early design end
user engagement, utilised to promote successful project completion. Findings highlight that retrofit project end
users require engagement to aid articulation of requirements, along with the utilisation of engagement strategies
to promote project buy in.