Analyzing Turkish E-government Websites by Eye Tracking

Creative Commons License

Albayrak D., ÇAĞILTAY K.

Joint Conference of the 23rd International Workshop on Software Measurement and the 8th International Conference on Software Process and Product Measurement (IWSM-MENSURA), Ankara, Turkey, 23 - 26 October 2013, pp.225-230 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Doi Number: 10.1109/iwsm-mensura.2013.39
  • City: Ankara
  • Country: Turkey
  • Page Numbers: pp.225-230
  • Keywords: e-government, eye-tracking in usability, Turkey, usability, WEB-USABILITY, IMPACT, SITES
  • Middle East Technical University Affiliated: Yes


Usability studies provide essential information about users' views and perceptions of efficiency, effectiveness and satisfaction of given online services. Nowadays, e-government web sites become popular. Therefore, there is a need for usability testing to specify the usability problems and to make the services of the e-government more usable. The purpose of this study is to investigate usability of some Turkish e-government services. The study examined usability of five Turkish e-government web sites: Ministry of National Education - Student Information System (e-okul), Ministry of Justice - National Judicial Network Project (UYAP), Turkish National Police: Vehicle Search System, Social Security Institute: Service Details and General Directorate of Land Registry and Cadastre. It was conducted with nine participants. This study is a case study with mixed design methodology, in which both quantitative and qualitative approaches were employed and combined. Quantitative data were collected through an eye-tracker, a pre-test questionnaire of participants' demographics and previous utilization of e-government web sites and a post-test questionnaire. Qualitative data were collected through both semi-structured individual interviews and observation during test. The study results identify the usability problems encountered while using government services. The study concludes with specific recommendations for improvement of e-government services in Turkey.