The Heritage Resilience Scorecard: Performance Measurement in Risk Governance of Cultural Heritage

Yıldırım Esen S. , Bilgin Altınöz A. G.

HISTORIC ENVIRONMENT-POLICY & PRACTICE, vol.12, no.2, pp.222-251, 2021 (Journal Indexed in AHCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 12 Issue: 2
  • Publication Date: 2021
  • Doi Number: 10.1080/17567505.2020.1864117
  • Page Numbers: pp.222-251
  • Keywords: Cultural heritage, performance measurement, public value, resilience, risk governance


Cultural Heritage is increasingly threatened by natural and human-induced hazards. This article focuses on risk governance of cultural heritage and proposes a method, namely the Heritage Resilience Scorecard, for measuring risk governance performance of organisations and agencies that work to protect cultural heritage. The measurement system is based on the concept of Mark Moore's Public Value Scorecard and consists of three elements: public value, legitimacy and support, and operational capacity. In line with the internationally accepted principles of disaster risk management of cultural heritage, specific and measurable indicators are developed for each element of the measurement system. A performance measurement framework allows organisations to conceive a sustainable value-creating strategy in terms of heritage risk governance and building resilience. Besides, it enables them to assess their risk governance performance, track progress, and identify the governance gaps. The Heritage Resilience Scorecard was tested by examining the risk governance performance of the Ministry of Culture and Tourism of Turkey. This approach provides the premise of applicability across a range of cultural settings. Moreover, international organisations can utilise this approach to understand the areas on which they can focus their attention to support capacity building of the State parties.