Public sector innovativeness and public values through information and communication technologies


Cubuk E. B. S. , KARKIN N., YAVUZ N.

20th Annual International Conference on Digital Government Research (DGO), Dubai, United Arab Emirates, 18 - 20 June 2019, pp.353-361 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume:
  • Doi Number: 10.1145/3325112.3325215
  • City: Dubai
  • Country: United Arab Emirates
  • Page Numbers: pp.353-361
  • Keywords: Public sector innovation, public values, ICTs, OPEN GOVERNMENT DATA, CUTBACK MANAGEMENT, VALUE PERSPECTIVE, BIG QUESTIONS, ICT, GOVERNANCE, FRAMEWORK, CREATION, DECLINE, SERVICE

Abstract

In public administration (PA) literature, there are a number of big questions regarding institutional and organizational factors. Competency formation, availability of resources and citizen empowerment [1] are among them. The importance of big questions must not rely on instrumentality; rather should focus on how and whether they have consequences and value for society [2]. The literature also questions "the paradox of publicness" [3, 4] by referring the "special status of public organization" claim of [5] and "publicness theory" of [6]. Given that public organizations have different characteristics with regard to operational processes and organizational structures operating in a particularized environment [7:6], they pursue different ends [5]. Replying to these big questions, we put forward public sector innovation (PSI) and co-creation of public values (PVs) as particularly important when contextual and conditional indicators are at the table. PVs and innovations in government may serve the government to reorganize PA as a whole through producing holistic and long-term strategies to enhance public service delivery system in a multi-actor-environment. For this we need a functional mediator, thus we employ information and communication technologies (ICTs). Through ICT-led tools, various and differentiated stakeholders can meet on a continuous base to frame the collective ground. For governments, ICTs may well be used to realize collaboration, coordination, and co-creation values that would alleviate some of the issues addressed via the big questions.