Development of a lessons learned management process model and a web-based tool for construction companies


Thesis Type: Postgraduate

Institution Of The Thesis: Orta Doğu Teknik Üniversitesi, Faculty of Engineering, Department of Civil Engineering, Turkey

Approval Date: 2017

Student: GÖRKEM EKEN

Co-Supervisor: MUSTAFA TALAT BİRGÖNÜL, İREM DİKMEN TOKER

Abstract:

Organizational memory formation and its effective utilization is a source of competitive advantage especially in project-based industries such as construction industry as it may eliminate potential problems in projects leading to higher profitability and less errors. However, project-based nature also poses challenges for establishing organizational memory as it is hard to capture knowledge of temporary project teams and transfer different types of knowledge between projects. This study presents a “Lessons Learned Management Process Model (LLMPM)” to capture experiences that may be acquired during project execution and disseminate this knowledge within the company to improve performance in future projects. A web based IT tool (LinCTool) that utilizes the proposed process model, has been developed in this study to capture, store and disseminate lessons learned. Expert review meetings with participants from both academy and the private sector have been carried out to develop LLMPM. Black-box testing method has been used to verify the LinCTool, and interviews have been conducted with four experts to test its usability. Results show that the proposed model and LinCTool have a potential to solve problems related with lessons capture and retrieval, and could be effectively used in medium to large size construction companies.