CUSTOMER INCIVILITY AND TURNOVER INTENTION OF BANK EMPLOYEES: THE MODERATING ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT AND BIG FIVE PERSONALITY TRAITS


Thesis Type: Postgraduate

Institution Of The Thesis: Middle East Technical University, Graduate School of Social Sciences, Turkey

Approval Date: 2019

Thesis Language: English

Student: BURCU BAŞER HÜNER

Supervisor: Feride Pınar Acar