A Quantitative analysis on the probable factors affecting the success of e‐government transformation in turkey: a study based on the data of internal and external stakeholders

Thesis Type: Doctorate

Institution Of The Thesis: Middle East Technical University, Turkey

Approval Date: 2013

Thesis Language: English

Student: Gökhan İskender



This study analyses the relationship between the e-government transformation success in Turkey and the eighteen success factors commonly assumed to be the causes of the success in the literature by using the data collected from four central and four local Turkish public institutions. It uses a quantitative methodology, which considers the e-government transformation success as the dependent variable and the eighteen success factors as the independent variables in a relational model. Apart from the similar studies in the literature, this study is a multidimensional quantitative one considering technical, social, organizational, economic, political and legal dimensions of the subject concurrently and it uses the data of not only external stakeholders (people using the e-government services) but also internal stakeholders (people working in the public institutions to provide the e-government services) while doing its analyses. The study collects more than 400 responses with a common survey from each stakeholder group and evaluates the possible relationships between the dependent variable and the independent variables by using the correlation, the regression and the factor analyses. The main results of these analyses show that even though there are significant and positive relationships between the probable success factors and the transformation success, these relationships are not cause and effect relationships as assumed in the other qualitative studies in the literature.