The mediating effect of organizational commitment and job satisfaction in the relationship between workplace incivility and turnover intention


Thesis Type: Postgraduate

Institution Of The Thesis: Middle East Technical University, Graduate School of Social Sciences, Turkey

Approval Date: 2019

Thesis Language: English

Student: CANBERK GÜZEL

Supervisor: Feride Pınar Acar

Abstract:

This study aims to investigate the mediation effects of organizational commitment with its all components and job satisfaction on the relationship between workplace incivility and turnover intention. In order to test the hypotheses proposed, data were collected from 254 white-collar employees of a public institution located in Ankara and analyzed by using quantitative methods. According to the test results, while workplace incivility had significant associations with turnover intention, job satisfaction and organizational commitment with its all components except continuance commitment; turnover intention was affected by both job satisfaction and organizational commitment with its all components. The results of the mediation analysis revealed that job satisfaction and organizational commitment except continuance component fully mediated the relationship between workplace incivility and turnover intention. Since there is limited research in the literature, which studied the relationship between workplace incivility, job satisfaction, turnover intention and organizational commitment at the same time for a Turkish sample, it is expected that this study will shed light on future studies focusing on these variables.