Figler, S. A. Et Al. 2011. Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey. TRANSPORTATION RESEARCH RECORD , no.2216 , 148-156.

Figler, S. A., Sriraj, P. S., Welch, E. W., & Yavuz, N., (2011). Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey. TRANSPORTATION RESEARCH RECORD , no.2216, 148-156.

Figler, Scott Et Al. "Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey," TRANSPORTATION RESEARCH RECORD , no.2216, 148-156, 2011

Figler, Scott A. Et Al. "Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey." TRANSPORTATION RESEARCH RECORD , no.2216, pp.148-156, 2011

Figler, S. A. Et Al. (2011) . "Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey." TRANSPORTATION RESEARCH RECORD , no.2216, pp.148-156.

@article{article, author={Scott A. Figler Et Al. }, title={Customer Loyalty and Chicago, Illinois, Transit Authority Buses Results from 2008 Customer Satisfaction Survey}, journal={TRANSPORTATION RESEARCH RECORD}, year=2011, pages={148-156} }