YILMAZ, C. Et Al. 2016. How do firms benefit from customer complaints?. JOURNAL OF BUSINESS RESEARCH , vol.69, no.2 , 944-955.

YILMAZ, C., VARNALI, K., & TARI KASNAKOĞLU, B., (2016). How do firms benefit from customer complaints?. JOURNAL OF BUSINESS RESEARCH , vol.69, no.2, 944-955.

YILMAZ, CENGİZ, KAAN VARNALI, And BERNA TARI KASNAKOĞLU. "How do firms benefit from customer complaints?," JOURNAL OF BUSINESS RESEARCH , vol.69, no.2, 944-955, 2016

YILMAZ, CENGİZ Et Al. "How do firms benefit from customer complaints?." JOURNAL OF BUSINESS RESEARCH , vol.69, no.2, pp.944-955, 2016

YILMAZ, C. VARNALI, K. And TARI KASNAKOĞLU, B. (2016) . "How do firms benefit from customer complaints?." JOURNAL OF BUSINESS RESEARCH , vol.69, no.2, pp.944-955.

@article{article, author={CENGİZ YILMAZ Et Al. }, title={How do firms benefit from customer complaints?}, journal={JOURNAL OF BUSINESS RESEARCH}, year=2016, pages={944-955} }